Booking Terms and Conditions

By making a booking, you agree that:

– You have read these Agency terms and conditions to be bound by them;

– The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;

– You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age

Our booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 8 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined below. Telephone enquiries is open 9am to 7pm.If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during normal working hours (Monday to Friday 9am to 6pm and Saturday 9 am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the website using the online booking system.

Booking and payments

In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 8 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, booking management, credit card fees and customer service.

Your Booking is confirmed and a contract between you and E Howell & Sons will exist when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

Once the 25% deposit has been paid, the full balance payment will be due 8 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 8 -week date, where applicable, by email. We will take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by email or telephone to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to E Howell & Sons by the due date for payment and at the latest within 5 days of this date, then with regret, we will cancel your Booking and terminate our contract with you. In these circumstances, your rights to a refund are set out below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.

Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

Credit Card payments are processed via Stripe who provide merchants services facilities to E Howell & Sons.

Cancellation by You

If you have to, or want to cancel or amend your Booking, this request must be sent to us by email  and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.

All bookings are non-amendable and non-refundable within 8 weeks of your check in date. If you need to cancel your booking within 8 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to

If you need to cancel your booking at a date 8 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.

If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), we will refund all monies paid, or a proportion in the case of curtailment, however we will not, pay any compensation or expenses as a consequence of such an event.

Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve us in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.

If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.

Amendments to your booking, requested by you

Amendments to your Booking can only be made more than 8 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed above.

If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.

In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered.

If a date swap is offered, then the Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 8 weeks of the original check in date, the 8-week cancellation policy set out in clause applies to your new stay, even if the new check in date is beyond 8 weeks.


If a refund is issued it will be in the same form and ratio as the original payment was made.


You are strongly recommended to take out personal travel insurance for all members of your party for your holiday. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.

Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking. We will try and organise an alternative Booking, or a refund but we will have no further liability to you.

Cancellations due to events outside of Owner’s control

We may have to cancel a booking due to events outside of our reasonable control. In such circumstances, we will liaise with you and try and organise an alternative booking or a refund but we will have no further liability to you.

Complaints & Procedure

We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify us during the stay itself, so that we have the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for us to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.

Your Responsibilities

Please note that you have a contract with E Howell & Sons. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to us the Owner, and our Property.

You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay E Howell & Sons for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).

You must also leave the property by the check-out time specified on your Booking 10am If any guest behaves inappropriately, improperly or illegally we as the owner will be the final judge, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.

No smoking, vaping, using e-cigarettes or lighting candles in any of our properties – this is strictly forbidden due to fire safety rules.


Strictly no pets allowed

If you are bringing a registered assistance dog with you to provide disability assistance, please notify us prior to making a booking by emailing us or calling 07766540700.

Special requests

Maximum Numbers

Maximum of two people

Please note that strictly only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.

We reserve the right to sue the guest for any loss, damage or injury caused to the Owner, and or the Property.

We only supply the Property strictly for domestic and private use.


We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.

Rates are set in the currency specified by us. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.

Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking


VAT is payable within the rental price; this is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, we may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.

Visa, passport and health requirements

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with us at the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.

Events beyond Our control

If we are prevented or delayed from complying with any of our respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.

Thank you for wading through all the important bits above.

Now our treehouse awaits you, so go and enjoy the peace and the wild!